Terms and Conditions
These Terms and Conditions (“Terms”) govern your access to and use of the Split2Ship Shopify application (the “App”). By installing or using the App, you agree to be bound by these Terms.
1. Description of Service
Split2Ship enables merchants to:
- Offer partial payments or deposits with the remaining balance payable on delivery
- Control Cash on Delivery (COD) visibility and rules
- Verify customers via OTP
- Auto-fill customer address details to streamline checkout
The App operates independently of shipping and payment providers chosen by the merchant.
2. Eligibility
You must be a Shopify merchant with authority to bind the store to these Terms. You are responsible for ensuring that use of the App complies with applicable laws and Shopify policies.
3. Merchant Responsibilities
By using the App, you acknowledge and agree that you are the merchant of record and retain full responsibility for how the App is configured and presented to your customers. The merchant — not Split2Ship — decides when and where Cash on Delivery (COD), partial payments, and deposit flows are shown to customers. Specifically, you must ensure the following:
- Configuration and testing. Configure payment rules, COD visibility, partial payment thresholds, and product/collection exclusions accurately. Test configurations in a staging or development environment where possible before enabling them in production.
- Customer disclosures and transparency. Clearly disclose payment terms, deposit amounts, remaining balance due at delivery, and any COD fees to customers at or before checkout. Disclosures must be accurate, prominent, and compliant with applicable consumer protection laws.
- Consent for verification and data usage. Obtain any required customer consents for OTP verification, address auto-fill, and other data processing activities. Ensure that opt-in language and privacy notices are presented where required by law.
- Order fulfillment and delivery coordination. Coordinate with your delivery partners and fulfillment providers to ensure they collect only the amount specified by the App and that delivery instructions reflect any partial payment arrangements. Verify delivery partner processes and train staff or partners as necessary.
- Refunds, cancellations, and disputes. You are responsible for handling refunds, cancellations, chargebacks, and customer disputes arising from orders using partial payment or COD workflows. Maintain records of payments and communications to support dispute resolution.
- Compliance and recordkeeping. Comply with applicable tax, consumer protection, payments, and data protection laws. Maintain adequate records, logs, and evidence of consents, notifications, and transactions as required by law.
- Third‑party services and dependencies. You accept that the App may rely on third‑party services (e.g., SMS/OTP providers, payment gateways, shipping carriers). You are responsible for confirming those third-party capabilities and for any costs or limitations imposed by those services.
- Monitoring and security hygiene. Monitor your store logs and App usage for suspicious activity (e.g., sudden spikes in COD orders). Ensure administrative access is restricted and that staff with access are trained on security best practices.
- Accuracy of merchant-provided data. Ensure that any lists, blocked phone numbers, excluded customers, zip code rules, or uploaded CSVs are accurate and up-to-date. Misconfigured or stale data that results in incorrect display of COD or partial-pay options is the merchant’s responsibility.
- Notification obligations. Notify Split2Ship promptly if you become aware of any data breach, legal claim, or configuration issue that may materially affect App operations or customer data. Cooperate with Split2Ship to investigate and mitigate any incidents.
Split2Ship provides the tools and mechanisms to enable partial payment and COD workflows, OTP verification, and address auto-fill; however, we do not direct, control, or supervise your business operations, customer communications, or delivery partner practices. Any failure to configure the App correctly, to disclose terms to customers, or to comply with applicable laws and industry standards is the merchant’s responsibility and may give rise to claims, fines, or chargebacks for which the merchant will bear sole responsibility.For clarity, merchants remain the data controller for customer personal data collected via the App and are responsible for ensuring a lawful basis for processing (consent, contract performance, or other legitimate legal basis). Split2Ship acts as a data processor and processes personal data only on the documented instructions of the merchant, in accordance with the Privacy Policy and applicable law.
4. Data Usage
The App processes and stores limited customer data to:
- Verify phone numbers
- Auto-fill addresses
- Enable partial payment and COD workflows
Data handling is governed by our Privacy Policy.
5. Fees and Billing
- Subscription fees are billed according to the plan selected at installation or upgrade.
- Fees are non‑refundable unless required by law.
- We reserve the right to change pricing with prior notice.
Failure to pay applicable fees may result in suspension or termination of access to the App.
6. App Availability, Downtime & Feature Changes
We aim to provide a reliable and functional App experience, but you acknowledge and agree to the following terms concerning availability, maintenance, and third‑party dependencies:
- No Uptime Guarantee / No SLA. The App is provided “as‑is” and without any service level agreement (SLA). Split2Ship does not guarantee uninterrupted access, continuous operation, error‑free performance, or that the App will meet any specific performance metrics.
- Maintenance and Updates. We may perform scheduled or unscheduled maintenance, updates, upgrades, or security patches that can temporarily degrade or interrupt App functionality. Where practicable, we will provide advance notice of scheduled maintenance, but we are not required to do so.
- Change or Removal of Features. We reserve the right to modify, enhance, suspend, or discontinue any feature or portion of the App at any time, with or without notice. This includes changing, adding, or removing integrations, workflows, or UI elements. We are not liable for any impact such changes may have on your operations.
- Third‑Party Dependencies. The App may rely on third‑party services and infrastructure, including but not limited to Shopify APIs, SMS/OTP providers, payment gateways, hosting providers, email/SMS vendors, and shipping carriers. We are not responsible for outages, delays, degraded performance, or limitations caused by these third parties.
- OTP / SMS Delivery Risks. OTP or SMS messages used for phone verification are delivered by third‑party carriers. Delivery is subject to carrier coverage, local restrictions, spam filters, number portability issues, and international routing. We do not guarantee delivery or timeliness of OTP/SMS messages and are not liable for verification failures caused by carriers.
- Shopify Platform Limitations. The App operates on the Shopify platform and depends on Shopify’s APIs, webhook delivery, and platform features. Limitations, deprecations, rate limits, or changes to Shopify’s APIs or policies may affect App functionality. Split2Ship is not responsible for any interruption or errors resulting from Shopify platform changes or outages.
- Backups and Data Resilience. While we implement reasonable measures to protect and preserve data, merchants are responsible for maintaining their own backups of critical store data and records. We recommend that merchants maintain copies of essential transactional records, customer consents, and configuration exports to facilitate recovery or dispute resolution.
- Mitigation Efforts. When reasonably practicable, we will investigate, mitigate, and remediate incidents affecting App operations. Merchants must notify Split2Ship promptly of any outages or issues and provide cooperation and access necessary to diagnose problems.
- No Liability for Downtime Consequences. Split2Ship is not liable for lost revenue, lost orders, missed deliveries, chargebacks, or other damages that arise from App downtime, third‑party outages, maintenance, or feature changes, except where such liability cannot be excluded by applicable law.
- Force Majeure. We are not liable for failures or delays caused by events beyond our reasonable control, including acts of God, strikes, civil unrest, pandemics, governmental actions, Internet backbone failures, or other force majeure events.
- Recommended Merchant Practices. To reduce operational risk, merchants should: maintain alternate customer communication channels, test critical workflows before deployment, have contingency procedures for order capture and delivery, and coordinate with delivery partners regarding partial payment handling during outages.
7. Limitation of Liability
To the maximum extent permitted by law:
- Split2Ship shall not be liable for indirect, incidental, or consequential damages
- We are not responsible for loss of revenue, failed deliveries, or chargebacks
- Total liability shall not exceed the amount paid by the merchant for the App in the previous three months
8. Indemnification
You agree to indemnify and hold harmless Split2Ship from any claims arising out of:
- Your store’s products or services
- Misrepresentation of payment terms to customers
- Violation of laws, regulations, or third‑party rights
9. Termination
You may uninstall the App at any time. We may suspend or terminate access if you:
- Breach these Terms
- Violate Shopify policies
- Use the App in a manner that causes legal or operational risk
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Uttar Pradesh, India, without regard to conflict of law principles.
12. Contact Information
For questions regarding these Terms, contact:Email: support@split2ship.com
11. Changes to Terms
We may update these Terms periodically. Continued use of the App after changes constitutes acceptance of the revised Terms.